TKGM Privacy Policy — How We Keep Your Data Safe

Some data is naturally collected when you open an account and as you use our services. This falls into two categories — information you provide directly, and data generated automatically during your use of the platform.

Tkgm does not collect any information beyond what is listed above. There is no profiling for advertising purposes, and no mechanism for collecting additional personal data.

Tkgm does not collect any information without a clear reason. Every piece of data has a specific purpose, and once that purpose is fulfilled, it is no longer used.

• Account Management: Identity information is required to keep your account active, verify logins, and deliver our services.
• Payment Processing: Payment information is used to process deposits and withdrawals accurately. This data is shared only with the relevant payment gateway.
• KYC Verification: ID information is required for age verification, identity checks, and anti-money laundering compliance — this is a legal obligation.
• Security Monitoring: Device and IP information is used to detect suspicious logins, prevent fraud, and protect against account hacking.
• Service Improvement: Usage data is analyzed to understand which games members enjoy most and where they encounter issues.
• Contact: Your mobile number is used for important updates, transaction confirmations, and support services.

Tkgm's servers operate in a fully encrypted environment. Security is enforced at every layer of data storage.

• All data is stored with 256-bit AES encryption. Even with direct server access, the data cannot be read.
• Your data is retained for as long as your account is active. Once your account is closed and legal retention requirements have been met, your data is deleted within the applicable timeframe.
• Financial transaction records are retained for a specified number of years in accordance with regulatory requirements.
• Server access is restricted to authorized personnel only — and even then, only after two-factor verification.
• Regular security audits are conducted and backup systems remain active at all times.

Tkgm does not sell your data to anyone. However, there are specific circumstances where certain information must be shared — the reason for each case is clearly set out below.

• Payment Partners (bKash, Nagad, Rocket): Only the information needed to complete a transaction is shared with the relevant payment gateway, which stores it in accordance with their own security policy.
• Game Providers: When you play Live Casino or slots games, the game provider's server connects to the session. Only the minimum data necessary for gameplay is used.
• Regulatory Authorities: tkgm may be required to disclose data when legally obligated to do so or in response to a government investigation.
• Financial Crime Prevention: If there is a suspicion of money laundering or financial fraud, we are legally obligated to share relevant information with the appropriate authorities.

The tkgm website uses browser cookies — small text files stored in your browser. They are essential for making the site easier to use.

• Essential Cookies: These cookies are essential for maintaining login sessions, remembering language preferences, and security verification. Disabling them will prevent the site from functioning properly.
• Analytics Cookies: Anonymous analytics data is collected to help us understand which pages are most used and where issues may arise.
• Cookies can be disabled through your browser settings, though doing so may cause some site features to stop working.
• The same type of session management is used in the mobile app.
• No third-party tracking pixels or advertising cookies are used on tkgm.

Tkgm believes that members should remain in control of their own data. Your rights are explained in full below.

To exercise any of these rights, contact us via live chat or email. Requests are typically responded to within 3–5 business days.

Tkgm strictly enforces an 18+ policy. We do not knowingly collect personal data from anyone under the age of 18.

• Age is verified at the time of registration. If a user is found to be under 18, the registration process is immediately stopped.
• If a user is found to be underage during KYC verification, their account will be closed immediately and all collected data will be deleted.
• If a parent or guardian believes their child is using tkgm, please contact support immediately. tkgm will take prompt action.

If you have any questions or concerns about our privacy policy, get in touch with tkgm. Feel free to write in Bangla — you'll get a prompt and thorough response.

• Live Chat: Live chat on the tkgm website is the fastest option — you can typically expect a response within 2 minutes.
• Email: support@tkgm.site — Email is the best channel for detailed inquiries. Responses are sent within 3 business days.
• If significant changes are made to the policy, a notification will be sent via SMS to your registered mobile number or as an in-account alert.
• The date of any change is shown at the top of the page as "Last Updated."
• Continued use of tkgm after any changes takes effect constitutes acceptance of the updated policy.